Claire Brennan <p><strong>How do I clean my stamps?</strong></p> <p>The best thing to do is use a stamp cleaner specially formulated for clear photopolymer stamps, I advise folks <span class="caps">NOT</span> TO <span class="caps">USE</span> Stazon cleaner at this time. It will clean the stamp beautifully but over time it will weaken the stamps. Occasionally I use a mild soap and water to restore the stickines. I keep a very soft old toothbrush around for shifting stubborn ink in corners.</p> <p><strong>Why can&#8217;t I add this stamp set to my cart?</strong></p> <p>The store is configured to prevent folks from buying things that are out of stock, so if this happens, the item is out of stock. There&#8217;s an email enquiry option, and I do take names for waiting lists for out of stock items.</p> <p><strong>Do you ship to America/Australia/Europe etc?</strong></p> <p>Yep, I make a huge effort to ship everywhere. If you would like your stamps shipped to America, Canada, Australia, South Africa etc, simply select your country option in the store cart &#8211; you will be able to see the shipping cost for your destination before you proceed to payment.</p> <p>Most European Countries are in the pull down menu, and again, you will be able to see shipping costs before proceeding to payment.</p> <p><strong>Do you sell to trade/wholesale?</strong></p> <p>Pop me an email!! I&#8217;d be delighted to hear from you. I am currently not supplying wholesale but may do so in the near future.</p> <p><strong>How long will my stamps take to arrive?</strong></p> <p>If you are in UK it usually isn&#8217;t more than a couple of days. I allow up to around 14 days for everwhere else, although many customers seem to get their <span class="caps">USA</span> orders in around 7 days.</p> <p><strong>I ordered several stampsets and some of them look different, why is this?</strong></p> <p>Recently I decided to add another stamp supplier to my company, some of the sets you ordered were stock from one company, some sets, from the new company. The sets are made from slightly different formulations of photopolymer and their appearance is different. The quality remains the same and you care for them in just the same way. for more information check out my blog post on this issue. copy and paste this link into your browser to read all about it:</p> <p>http://waltzingmouse.blogspot.com/2009/10/decision.html</p> <p><strong>Who did your web design?</strong></p> <p>It was a joint effort &#8211; I drew my logo and designed some of the graphics using some delicious bits from Heather Ann Designs and an amazing whizz of a web designer (and a lovely girl too) called Marceline Smith designed the actual store functionality, big pictures, layout etc, and made it all work. You can check out her portfolio at http://www.marcelinesmith.com or click on the link in the footer.</p> <p>The store is powered by Shopify, there&#8217;s a link in the footer where you can check them out.</p> <p><strong>Do you have an Angel policy?</strong></p> <p>Yes, we do. Waltzingmouse Stamps gives permission for their designs to be used in cards to be sold only if they are hand-made and hand-stamped using a stamp made by Waltzingmouse Stamps. Reproduction of these designs in any other medium – electronic or mechanical – without written permission, is strictly prohibited.</p> <p><strong>How do I leave a comment?</strong></p> <p>Go to the Store News page, click on any of the titles in the dated box, eg <em>Hello and Welcome</em> and you will be taken to a page where you can comment!!</p> 2009-08-23T16:18:52+01:00 faq 3449492 2009-08-23T16:18:52+01:00 342892 2010-01-04T01:46:46+00:00 *How do I clean my stamps?* The best thing to do is use a stamp cleaner specially formulated for clear photopolymer stamps, I advise folks NOT TO USE Stazon cleaner at this time. It will clean the stamp beautifully but over time it will weaken the stamps. Occasionally I use a mild soap and water to restore the stickines. I keep a very soft old toothbrush around for shifting stubborn ink in corners. *Why can't I add this stamp set to my cart?* The store is configured to prevent folks from buying things that are out of stock, so if this happens, the item is out of stock. There's an email enquiry option, and I do take names for waiting lists for out of stock items. *Do you ship to America/Australia/Europe etc?* Yep, I make a huge effort to ship everywhere. If you would like your stamps shipped to America, Canada, Australia, South Africa etc, simply select your country option in the store cart - you will be able to see the shipping cost for your destination before you proceed to payment. Most European Countries are in the pull down menu, and again, you will be able to see shipping costs before proceeding to payment. *Do you sell to trade/wholesale?* Pop me an email!! I'd be delighted to hear from you. I am currently not supplying wholesale but may do so in the near future. *How long will my stamps take to arrive?* If you are in UK it usually isn't more than a couple of days. I allow up to around 14 days for everwhere else, although many customers seem to get their USA orders in around 7 days. *I ordered several stampsets and some of them look different, why is this?* Recently I decided to add another stamp supplier to my company, some of the sets you ordered were stock from one company, some sets, from the new company. The sets are made from slightly different formulations of photopolymer and their appearance is different. The quality remains the same and you care for them in just the same way. for more information check out my blog post on this issue. copy and paste this link into your browser to read all about it: http://waltzingmouse.blogspot.com/2009/10/decision.html *Who did your web design?* It was a joint effort - I drew my logo and designed some of the graphics using some delicious bits from Heather Ann Designs and an amazing whizz of a web designer (and a lovely girl too) called Marceline Smith designed the actual store functionality, big pictures, layout etc, and made it all work. You can check out her portfolio at http://www.marcelinesmith.com or click on the link in the footer. The store is powered by Shopify, there's a link in the footer where you can check them out. *Do you have an Angel policy?* Yes, we do. Waltzingmouse Stamps gives permission for their designs to be used in cards to be sold only if they are hand-made and hand-stamped using a stamp made by Waltzingmouse Stamps. Reproduction of these designs in any other medium – electronic or mechanical – without written permission, is strictly prohibited. *How do I leave a comment?* Go to the Store News page, click on any of the titles in the dated box, eg _Hello and Welcome_ and you will be taken to a page where you can comment!!