FAQ
What do these stamps cost in my currency?
Our new store has the facility to display estimated currency values in $US, $Canada, $Australian and €Euros as well as my currency of £GBP. The store is set up in £GBP because where I live is classed as part of the UK, and all transactions take place in £GBP, but If you look at the price of an item, you will see, just below it, the words: "View estimated price in your currency" if you click on this, you will be shown an estimate of the price in your currency.
You also have the option of checking the basket total in your own currency, just underneath the subtotal.
This is an estimate only, because as you know, currency values fluctuate daily, but it should give you a very good idea of the price in your own currency.
If your currency is not displayed here, simply contact us to request it. If we get enough request for another currency we'll add it!
How do I know if an item is in stock before I purchase it?
our new store also has the facility to display stock level information. Just above the add to cart button you will see one of three phrases "In stock" "Low stock" or "Back-order" hopefully this will help your purchasing choices.
How do I clean my stamps?
The best thing to do is use a stamp cleaner specially formulated for clear photopolymer stamps, I advise folks NOT TO USE Stazon cleaner at this time. It will clean the stamp beautifully but over time it will weaken the stamps. Occasionally I use a mild soap and water to restore the stickines. I keep a very soft old toothbrush around for shifting stubborn ink in corners.
Why can’t I add this item to my cart?
The store is configured to accept orders for out of stock stamps (we always have them on order for restocking) but dies are a little different, I get them from another supplier and occasionally they run out too! So I cannot always guarantee that I will be able to get hold of out of stock dies. For this reason I can't allow the store to take back-orders for dies.
Do you ship to America/Australia/Europe etc?
Yep, I make a huge effort to ship everywhere. If you would like your stamps shipped to America, Canada, Australia, Europe, South Africa etc, simply select your country option in the store cart – you will be able to see the shipping cost for your destination before you proceed to payment. And don't forget the free Standard shipping on orders over £50GBP! woohoo!
Pop me an email!! I’d be delighted to hear from you. I am currently not supplying wholesale but may do so in the future.
How long will my stamps take to arrive?
If you are in UK, it usually isn’t more than a couple of days. I allow up to around 14 days for everywhere else, although many customers seem to get their USA orders in around 7 - 10 days.
I ordered several stampsets and some of them look different, why is this?
Recently I decided to add another stamp supplier to my company, some of the sets you ordered were stock from one company, some sets, from the new company. The sets are made from slightly different formulations of photopolymer and their appearance is different. The quality remains the same and you care for them in just the same way. for more information check out my blog post on this issue. copy and paste this link into your browser to read all about it:
http://waltzingmouse.blogspot.com/2009/10/decision.html
Who did your web design?
I found the most amazing web guy, his name is John Rawsterne and you should give him a shout if you need a web design! He's fab! and a nice guy to boot!
Do you have an Angel policy?
Yes, we do. Waltzingmouse Stamps gives permission for their designs to be used in cards to be sold only if they are hand-made and hand-stamped using a stamp made by Waltzingmouse Stamps. Reproduction of these designs in any other medium – electronic or mechanical – without written permission, is strictly prohibited.
How do I leave a comment?
Go to the Store News page, click on any of the titles in the dated box, eg Hello and Welcome and you will be taken to a page where you can comment!!
