Just a quick note on our ordering process.
The process is as follows:
- Order is placed at the store
- Instant order confirmation email containing order number is sent to the email address supplied by customer
- Order is processed.
- Shipping confirmation email is sent only after the item/s have been shipped, These shipping emails usually go out a few days after shipping as shipping is our top priority.
- Order is complete.
If you don't receive an order confirmation you should
- check your spam filter.
- consider whether you have an approval scheme in your email program, these schemes will not allow incoming emails from unapproved senders, please be aware that if you have not ordered from WMS before that our order confirmation email will most likely be rejected, you will need to add us to your list - you can add this email firstname.lastname@example.org to your list of approved folks if you like, it should enable your order confirmation to get through. Most email schemes of this kind will result in WMS receiving an approval email, we regret that we are not able to manually apply for apply for approval in this way due to he sheer pressure of time. In the future when WMS has a larger staff (ie more than me! lol) I will review the situation.
If you have not received an order confirmation, and it's not a spam filter problem, then it is most likely that the order has not gone through properly - you should pop us a little note on email@example.com or firstname.lastname@example.org and we'll check it out for you!