free shipping on orders over £50

Shipping, Delivery and Packing Information

Shipping Costs 


All orders OVER £60 to anywhere in the world will ship for FREE.

All orders UNDER £60 are priced as follows:

Shipping within UK is now at a flat rate of ............................ £2.00 per order
Shipping within Europe is now at a flat rate of ..................... £3.50 per order

Shipping within USA is now at a flat rate of...........................£3.75 per order
Shipping from UK to USA/Canada/Australia/Rest of World is now .... £5.00 per order

These prices are all in Pounds sterling.

You are not limited to purchasing physical items to qualify for free shipping, purchases of digital, downloadable goods will count towards your qualifying order.

Standard Shipping

Standard shipping is the default method of shipping for goods from Waltzingmouse Stamps in UK. It does NOT include tracking. This means that I can offer competitive shipping rates. However, as you will be aware, Waltzingmouse Stamps cannot be responsible for items that are lost by the post office and we are unable to replace lost or late shipments.

Tracked services are more expensive and are not offered on the checkout facility on the store, however, If you require tracking and insurance, please email me BEFORE ordering as I will be delighted to accommodate you, many thanks. Unfortunately the free shipping offer will not extend to orders tracked or to insured shipping. 

 USA Shipping

We are currently setting up shipping from our USA base, selected items are available to ship from that location. In order for your order to ship from USA, ALL items in your order must be available from USA and have been selected as such using the drop down menu on the product pages. Orders containing any items that are only in stock at our UK location will ship from UK in their entirety. Eventually we hope to carry all stock at our USA location, but until then USA shipping is only available on orders containing USA items exclusively, check this page to see what is available from USA.

 Delivery Times

• Please allow up to 28 days for delivery to USA, Australia, Europe and Canada from our UK base. We expect USA customers to receive their goods within 7-10 days normally but we are advised by Royal Mail to allow 28 days.

• All In-stock items ship in 24-48 hours, during weekdays unless there is something outside my control such as a public holiday. There is limited shipping on Saturday mornings and no shipping on Sundays.

Please note that Waltzingmouse Stamps cannot guarantee delivery times and we cannot be held responsible for delays by the postal service. Please allow up to 28 days for delivery.

Back-order Items

Stamps are available to order even when we do not have them in stock. We are constantly re-ordering replenishment stock and aim to keep all sets in stock so I am happy to take orders for all stamps that are currently out of stock as their replacements are often already on the way. 

Until June 2013, as a courtesy, all orders containing backorders will have their in-stock items shipped immediately and we will follow up with a package containing your out of stock items as soon as we can.

Please be aware of the following points when ordering an out-of-stock item:

  •  Out of stock items could take as long as 4-6 weeks to become available, although we anticipate being able to fulfill many items much earlier
  • The store will take payment at time of order so please be sure that you're ok with this

Dies are not available to back-order as they come from another supplier, with whom we cannot guarantee stock levels.

Returns/Cancellations

Waltzingmouse Stamps is pleased to accept any unopened stamp sets for a full refund, just pop me an email at: claire.brennan1@ntlworld.com to organise this. I aim to refund via the method of payment, so if you paid via paypal I can simply send your refund via paypal etc. Unfortunately I cannot refund shipping costs. Please note that credit card transactions can only be refunded for up to 50 days after the transaction took place, after that I have to issue store credit in the form of discount code.

Packing

The clear stamps come mounted on clear plastic sheets. There is an accompanying clear plastic sheet printed in black showing the stamp images. These are housed in a clear plastic poly bag with a printed insert carrying basic instruction and a tip. I ship them in a heavy duty padded envelope.

Customs

It is likely that if you are ordering from overseas that your country may have a system for charging customs/duty for goods that you are buying/importing from over seas.

I have tried to find out about what level of customs/duties payments might be charged to folks from overseas purchasing my stamps. The following information relates to US customers purchasing stamps and having them shipped to their US addresses. As I find more information for other destinations I will update this page.

“Packages whose declared value is under $200 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP…”

The above statement comes from this link:

http://www.cbp.gov/xp/cgov/trade/basic_trade/internet_purchases.xml

I believe this to be the US Government Customs and Border protection website, and this is their information regarding Internet purchases. It seems to suggest that folks can purchase up to $200 worth of merchandise before any customs charges might apply but I would strongly advise that you check this out for yourself, I do not have any concrete evidence from customers yet about any charges that anyone may have had to pay.